Our first onboardin call was one of the easiest set up calls ever. Our plan level gives us a dedicated support rep -Chris and a team of others. Right away the engagement was Enterprise - something you get from an established vendor that has built layers of support to help clients. It was a very easy and fast system and we contacted Signpost to learn more. We met Signpost via one of their other clients when we received an email asking us to rate our past shopping experience. We had come to the point where we hoped word of mouth would catch on. We typically don't have challenges with reviews and we often receive high marks, but asking each shopper about a review can be exhausting - especially when you are trying to get just one or two more. We noticed that our retail location benefited much more from reviews and we began our own in house efforts to get Google reviews.
Our website had a pretty efficient Product Reviews system, but our business was not getting reviews. We have been online for over 2 years and also have a retail location open for just over 1 year. I cant say I would recommend Signpost, but I can at least withdraw my assertion that they are a fraud/ scam.
If the customer service rep I spoke to was running the sales dept, signpost would be much better off.
She was able to work with me to get 3 out of 4 months of service refunded, which is why I have changed this from one star to 3 stars. UPDATE: After Posting this review, I did receive a call from a very helpful customer service rep from signpost. I had to cancel my credit card to prevent them from getting more of my money.
These stopped when I cancelled the service, but they kept billing me. I know this, because for the first 5 months, I would get 20+ emails from signpost daily. I only noticed at the end of the year, so they charged me for 4 months, without providing service. Signpost continued to bill me, beyond the 6 month trial. I cancelled before the 6 months finished, as they were over spamming my customers and I was getting a bad response from everyone they were targeting.
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